Privacy Policy

We may collect the following information when you interact with our business:

• Name, email address, phone number, and service address.
• Information submitted through website contact forms, appointment requests, or service inquiries.
• Information about your property, pest control concerns, and requested services.
• Appointment details, service history, and customer communications.
• Technical information such as IP address, browser information, and website usage data.

We use the information collected to:

• Respond to inquiries and provide estimates.
• Schedule, confirm, and manage pest control appointments.
• Provide service reminders, technician updates, and customer support.
• Communicate about termite inspections, pest treatments, and ongoing maintenance services.
• Process payments and maintain customer records.
• Request feedback about completed services.
• Send promotional communications when you have provided the appropriate consent.
• Improve our website, customer experience, and business operations.

Platinum Pest Management, Inc. may send SMS text messages to customers who have expressly opted in to receive them.

You can opt in by checking the SMS consent checkbox on our website contact or appointment request form and submitting the form. Non-marketing messages and marketing messages each have their own checkbox. Checking either box is optional, and SMS consent is not required as a condition of purchasing any goods or services.

Depending on the consent provided, messages may include appointment confirmations, service reminders, technician updates, estimate follow-ups, customer support communications, review requests, or promotional offers.

Message frequency varies depending on your requests, service activity, and messaging preferences. Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to a message. You may also reply UNSUBSCRIBE, END, QUIT, STOPALL, CANCEL, REVOKE, or OPTOUT. For assistance, reply HELP or contact us at (561) 440-4567 or Jim@PlatinumPestMgmt.com.

For the full terms of our SMS program, please see our Terms and Conditions at https://platinumpestmgmt.com/terms-and-conditions.

We respect the confidentiality of your mobile information and messaging preferences.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may use service providers to support website hosting, customer communications, appointment scheduling, payment processing, and other necessary business operations. These providers may access only the information reasonably necessary to perform their services.

We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or consent information with third parties, affiliates, or lead generators for marketing or promotional purposes.

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, misuse, or disclosure.

Information may be retained as reasonably necessary to provide services, maintain business records, meet legal requirements, and resolve customer concerns.

No internet transmission or electronic storage system can be guaranteed completely secure.

Our website may use cookies or similar technologies to understand website traffic, improve performance, and enhance the visitor experience.

You may be able to manage cookie preferences through your browser settings.

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and legitimate business recordkeeping requirements.

You may unsubscribe from promotional emails using the unsubscribe instructions provided and stop SMS communications by replying STOP.

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of external websites. We encourage visitors to review their privacy policies.

Our website and pest control services are not directed toward children under the age of 13. We do not knowingly collect personal information directly from children under 13.

We may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or services. Updates will be posted on this page with a revised effective date.